Damn the man!

Som Pelle nämnde i tidigare inlägg hade vi en liten frukostrelaterad dispyt med vårt hotell i Glasgow. Dispyten fick mig att i vredesmod skriva ett oförskämt långt klagmail till hotelledningen när vi kom hem, idag fick jag svar. Här följer ett par highlights:

"Dear Ms Sormark,

... First of all, please accept my sincere apologies for the confusion surrounding your booking. ... I have passed your comments onto hotels.com and have asked them to investigate any way in which we can clarify that breakfast is not included in the rate to avoid any future confusion. ... I have spoken with Lynda, the Duty Manager who spoke with you on the Monday morning regarding the manner in which she received your comments and have left her in no doubt as to the standard required by the hotel in the future and Lynda has asked to be associated with my apologies on this occasion. ... Ms Sormark, it is always my aim to ensure that each and every guest leaves the hotel 100% satisfied with all elements of their stay and I sincerely regret that this has not been the case on this occasion. As a gesture of goodwill I will arrange a refund of the £14 paid on this occasion. ... Once again, please accept my sincere apologies for the problems you encountered and the manner in which they were handled."

Haha, victory!